Please reach out to our Guest Experience team at support@bluebottlecoffee.com (or using the "Submit a request" link below) using with your order number and a photo of the damaged item, along with a photo of the shipping box, so we can assist you and report this to our warehouse and product team. We'll get you sorted right away!
Some of our products are handmade and hand-glazed, so there may be slight variations in color and finish on these products, and variations in the finish do not qualify for complimentary refunds/returns.