Please reach out to our Guest Experience team at support@bluebottlecoffee.com (or using the "Submit a request" link below) within 30 days of your order being placed, with your order number and a photo of the damaged item, along with a photo of the shipping box, so we can assist you and report this to our warehouse and product team.
Many of our products are handmade or hand-glazed, so there may be slight variations in color and finish on these products. Variations in the finish that do not affect usability do not qualify for complimentary refunds/returns. Blue Bottle Coffee reserves the right to determine what qualifies for return or replacement based on our knowledge of the products and their manufacturing.
To ensure quality, our 30-day warranty covers manufacturing issues with proof of purchase. However, it doesn't extend to accidental breakage, everyday wear, or misplacement.