Most likely, it's still on its way!
In our experience, when there are no tracking updates, it most often means the shipper hasn't scanned your package but it's still on its way.
On occasion, we've seen orders show no tracking updates until the actual day of delivery, so don't worry if it's getting close to the day your package should arrive and you don't see any movement on tracking.
That said, our standard US delivery estimate is approximately 5-7 business days after the items in an order are passed into the hands of the shipper (don't forget about processing time). If you don't see tracking movement within 7 business days after your items have been passed into the shipper's hands, please let us know so we can help make it right.
Expedited shipping may be available on some orders, and estimates 1-3 business days for processing and up to 3 business days for delivery.
For Canadian shipments delivery time is estimated to be 7-20 business days after shipping.