In our experience, on occasion orders can be marked as delivered by our shipping partners up to 48 hours before they actually arrive.
If you initially cannot find your order
- Check with your neighbors.
- Investigate the area around where your deliveries normally arrive to see if it’s been placed in a somewhat different location this time.
- Wait 2 business days (business days are M-F, excluding holidays) and see if the package arrives after it's been marked delivered (as mentioned, not an unheard-of occurrence).
- Contact the carrier so they can track down where it was delivered or at least put it on their radar for future deliveries.
Unfortunately, we do not have any additional information than what you have received. Once we hand off the package to our shipping partner, it’s in their hands to ensure delivery.
That being said, if you are unable to track down your package, please let us know by sending your name and order number to our Guest Experience team with a description of the issue you’re experiencing. We want to make sure that you are happy with your purchase, and we can look into alternative resolutions.