Here is a rough timeline for when an order will be fulfilled, when it will be passed to the shipper, and when it is estimated to be delivered.
Order Placement and Fulfillment
After order placement, our goal is to fulfill (pack and/or roast) your order and pass each package in that order into the hands of the shipper within 1-3 business days after the order is packed and/or roasted.
Estimated Time to Ship
Once the order is passed along to the shipper our shipping partners estimate:
U.S. Destinations
Once the order is transferred to our shipping partner delivery is estimated within 1-7 business days. Expedited shipping may be available on some orders, and estimates 1-3 business days for processing and up to 3 business days for delivery.
Canadian Destinations
Delivery to Canada is estimated within 7-20 business days after your coffee was received by the carrier.
NOTE: Due to logistical limitations, we are currently unable to ship to Quebec.
IMPORTANT: These timelines are estimates, and delivery speeds may vary.
At this time, we cannot influence the shipping speed once the order is placed.
Package Status
Tracking provided by the shipper will offer the most accurate and up-to-date information on the progress of any shipment.
Once shipped, we provide tracking for each package in an order, in two ways:
- Via the shipping confirmation email we send to the email address used for the order, for each package.
- Via the Order History section of your account dashboard.
Some packages can see no tracking at all until the day the item is delivered. If you don't see the package within 10 days of receiving the tracking email us and let us know.
If you did not receive a tracking number via email and are unable to find it in your Order History, please get in touch as well!
Multiple Shipments
Some orders may arrive in multiple packages, as items may be shipped from different warehouses. Each package will have its own tracking number, provided as outlined above.