Earning Loyalty Points
You earn one loyalty point for every dollar spent on all items except merchandise. Tax and tips are excluded from point calculations. Points are awarded to the membership account whose barcode is scanned at the time of purchase. Whichever barcode is presented at the register will receive the points for that transaction — points cannot be transferred between accounts after a purchase is completed.
Missing Points at Checkout
If you didn't add your points at the register or through the mobile app, contact us within 48 hours of purchase and we'll manually add them to your account. Requests made after 48 hours cannot be processed.
Providing Proof of Purchase
To verify a purchase, please provide your cafe receipt. If you don't have it, we can look it up using your payment information. Bank statements are not accepted as proof of purchase.
On Account Sharing
Each membership account must be associated with a unique individual. Accounts may not be shared between household members or family.
On Duplicate Accounts
Maintaining multiple accounts under the same identity violates Terms of Service and may result in points being forfeited.
Gift Cards and Points
Purchasing a gift card does not earn loyalty points. However, using a gift card to purchase drinks or food will earn points as usual.